Key Responsibilities

• Cost Management & Pricing: Prepare and manage cost structures, build competitive pricelists, and submit accurate quotations.
• Shipment Monitoring: Oversee and monitor the entire shipment process, ensuring that all shipments are processed and tracked effectively.
• Coordination & Communication: Serve as the key point of contact, coordinating all parties involved in the shipment (customers, partners, agents) to ensure smooth communication and timely updates.
• Customer Service Improvement: Proactively take actions to enhance the customer service experience.
• Sales Support: Provide pre-sales, on-sales, and after-sales support, ensuring all customer inquiries and needs are handled efficiently.
• Commercial Activities Support: Assist in sales calls and support commercial activities to help grow the business.
• Vendor Invoice Management: Enter and monitor vendors’ invoices to ensure timely and accurate processing.
• Revenue Invoice Issuance: Prepare and issue revenue invoices to maintain accurate financial records.